Our aim at North Downs Specialist Referrals is to provide first class care for our patients and to give an excellent service to their owners and to the vets who refer cases to us. It would not be possible to provide such a service without a team of people who are committed to excellence. We are very fortunate in having just such a team of friendly, dedicated and caring staff who constantly strive to do their best for our patients.
All our staff are actively encouraged to pursue continuing education in their various fields. They are expected to bring any new ideas and knowledge which they acquire back to the practice to share with their colleagues. In addition, they all attend regular in-house meetings and are engaged in a system of appraisals. In this way we hope continually to improve the levels of care and service which the team at North Downs Specialist Referrals provides for our patients, their owners and the vets who entrust their cases to us.
MA VetMB CertSAS DipECVS FRCVS
After graduating from Cambridge University 1994, Terry completed an internship and a 3 year residency in Small Animal Surgery at the Royal Veterinary College. After leaving the Royal Veterinary College, he co-founded North Downs Specialist Referrals.
Terry became a recognised European Specialist in Small Animal Surgery in 1999 and a recognised RCVS Specialist in 2006. He has been Examiner and Chief Examiner for the Royal College of Veterinary Surgeons Certificate in Small Animal Surgery as well as a member of the RCVS Surgery Board. He is currently a Trustee of the British College of Veterinary Specialists.
Terry recently contributed to the BSAVA manual of Surgical Principles and lectures regularly on surgical topics. He has vast experience of all aspects of surgery, but has particular interest in cancer surgery and is a member of the Veterinary Society of Surgical Oncology (VSSO).
Terry was awarded Fellowship of the Royal College of Veterinary Surgeons for Meritorious Contributions to Clinical Practice (MCCP) in 2016.
Having graduated from the University of York in 1991, Kate spent a year in France before beginning her career in human resources. In 1996, Kate became a member of the Chartered Institute of Personnel and Development.
With over 20 years experience in various HR roles, encompassing the art world, charities and the transport industry, Kate’s wealth of experience and expertise made her the perfect choice to join North Downs Specialist Referrals in 2013 as Hospital Manager.
DipAVN (surg) DipAVN (med) RVN MBVNA
Josey has worked within the veterinary industry since 1985 when she started as a student nurse at a primary care practice. After 22 years and with an Advanced Veterinary Nurse Diploma in both surgery and medicine, she left the practice to extend her knowledge in a referral centre. Josey was given the position of Head Nurse of Training with the responsibility of the induction and training of all the new nursing staff, alongside her clinical work. During the following 9 years at the practice she saw the staff levels grow from 15 to 170. Josey also organised regular and successful CPD courses for veterinary surgeons and nurses from referring practices, both internally and at external locations.
In January 2016 Josey joined NDSR as Nurse Manager to oversee the running of the nursing team. Josey has excellent communication skills, allowing her to develop close working relationships both with colleagues and clients.
Michael began his career in facilities management in the financial sector in 2007. Since then Michael has worked in many industries including construction, dental and the actuarial sector. Working in a multitude of challenging environments, Michael has gained valuable knowledge and experience across many areas including building management, health & safety, IT and office services. In addition Michael is also a fully qualified carpenter. This wide experience of facilities management made Michael an excellent choice for North Downs Specialist Referrals and joined as Facilities Manager in May 2014.