Issue One - 2016
Committed to excellence
As well as refreshing our brand we have made a
number of changes at NDSR over the last few months.
We hope these changes will improve the service we
provide our referring vets and their clients.
Dedicated Referring Vets Bookings Line
We have set up a separate telephone number solely for the use of referring vets
to allow us to deal more quickly and smoothly with your calls. The number is
Availability of Direct Claims
As you will be aware we have not in the past been able to offer all clients the
option to make a direct insurance claim. We are now happy to offer direct claims
to all clients who request one, subject to certain conditions. More information will
be provided to both you and the client as and when the situation arises. We hope
this will make the referral process easier for many of your clients.
We have recently opened up additional consultation slots to ensure we can meet
your requests for appointments.
Our third theatre is now fully equipped and will be available to support the surgery
caseload when required.
We have significantly increased our nursing numbers in recent months with an
additional 9 nurses and ward assistants to ensure we can continue to provide our
usual high standard of nursing care for our increased caseload. All of our nurses
are fully qualified and registered.
From January we are welcoming an additional
Specialist Anaesthetist, along with additional Specialists in Surgery, Medicine and
Oncology later during 2016.
24/7 365 Days a Year Onsite Veterinary Surgeon Care
In addition to our team of registered RVN night nurses, we have expanded our
intern team to provide continuous onsite veterinary surgeon care of inpatients
throughout the night and at weekends.
Your feedback regarding our
services is extremely important to
us. We welcome your comments
to help us improve the service we
provide. To help with this we are
now sending a feedback form with
each referral letter. We would be
grateful if you would
take the time to give
us your comments and
return this. To thank
you for your time we
will enter you into a
quarterly draw for
£100 of Marks and
The provision of safe anaesthesia
and optimal analgesia is extremely
important to us, particularly with
the sick patients and complex
procedures we deal with. We
are proud to be able to offer
a specialist-led dedicated
anaesthesia service. We have now
been joined by Rui Pinelas who
joins Angie Lozano so we have two
full time Specialists in anaesthesia
and analgesia at the hospital.
MVM DipECVAA MRCVS
European Recognised Specialist in
Anaesthesia and Analgesia